Why is a payment paused or waiting for review?

To protect everyone, some payments are checked automatically (for example a very large stage, a payout soon after a bank account change, or an ID check that didn't pass). When a check pauses your money, a person at Trustrade reviews it, usually the same business day.

You can ask for a review through the contact form. Sometimes the law stops us saying exactly why. See the Privacy Policy, section 6.