In some states the building law caps the deposit and doesn't allow payment ahead of the work. On those jobs Trustrade works like this:
- The client funds the deposit (at most the state's cap) before work starts.
- When the tradie finishes a stage, they claim it in the app. The contract says what "done" means for each stage.
- The client is emailed: "Your tradie has finished the stage and asked to be paid. Fund it and approve when you're happy." They check the work, fund it, then approve the release.
- A claimed stage is due 7 days after the claim. No late fee can apply to a stage before it's claimed.
The 1% Trustrade fee is paid on top when each stage is funded, as on any job. In New South Wales over $20,000, nothing can be funded until the tradie has recorded giving the client the home warranty certificate.
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