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A question, a problem, or a complaint. A person reads every one.

Send us a message

Collection notice: we use what you send here only to answer you and keep a record of the request (7 years, as our complaints register). Privacy Policy.

How fast we answer

Most questions
The same business day
Anything with money on hold
Within the hour, during business hours
A complaint
Acknowledged within 1 business day; a full answer in 10 business days, and always within 30 days

Not happy with our answer? You can go to the Australian Financial Complaints Authority (payments) or your state's consumer affairs office. How complaints work.

Business days are Monday to Friday, 9am to 5pm Melbourne time.

Making a complaint

  1. Choose Complaint about Trustrade above, or email us. No special words needed.
  2. We acknowledge it within 1 business day, and a person who wasn't involved looks at it.
  3. We answer in writing with our reasons, within 30 days at the latest.
  4. Not satisfied? Ask for a director to review it, or go to AFCA (payments) or consumer affairs.

A problem with the work itself? Put the stage on hold: see how holds work. Full policy: Complaints & Dispute Resolution.

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