Tradie Platform Agreement

1. Who this agreement is between

This agreement is between you (the tradie: a sole trader, partnership or company that does residential trade work) and TR. Trade Pty Ltd (ACN 702 631 472, ABN 14 702 631 472), which operates Trustrade. It sits alongside the Terms of Use, the Fees & Charges, the Acceptable Use Policy and the Electronic Signatures & Communications consent. If they conflict, this agreement wins for anything about your business account.

2. You're independent

You run your own business. Trustrade does not employ you, set your prices, tell you how to do the work, choose your clients, or require you to accept any job. You decide what you quote, when you work and who you work with, and you can use other platforms. Nothing in this agreement makes you Trustrade's employee, agent or partner.

3. Your account and your business

• Give us your correct legal or business name, ABN and, where your trade needs one, your licence number. Keep them up to date.
• The person who signs up must be 18 or over and allowed to bind the business.
• You promise you hold every licence, registration and insurance the law requires for each job you set up, including domestic building insurance or home warranty cover where it applies.
• One account per business. Each person on an account needs their own email and mobile.

4. Jobs, contracts and stages

• You set each job up yourself: the client, the site, the scope, the stages, their prices and their start dates. Trustrade generates the contract from what you enter, using wording we supply.
• You are responsible for the contract being right for the job and for meeting the building laws of the state or territory where the work is done, including rules on written contracts, deposits, progress payments, cooling-off periods and variations. The wording we supply is a starting point, not legal advice. Don't add terms that are unfair to your client.
• Unsolicited sales. If you approached the client at their home or by phone without being invited, and the contract is over $100, the Australian Consumer Law's unsolicited consumer agreement rules apply: give the Unsolicited Agreement Notice, allow the 10 business day cooling-off period, and don't take payment or start work during it.
• Only mark a stage complete when the work in it has been done.
• A change to the job is a variation. Price it in the app; nothing changes until your client accepts it.

5. Getting paid

• Your client funds the deposit before you start. Each later stage is funded either before you start it or, on a job paid on claim, once you finish it and claim it in the app (the app decides which from the state, the price and the trades, under the state's building law, and the contract says so). Only claim a stage when its "done" criteria in the contract are met. Payments are held in an account with Zai Australia Pty Ltd (AFSL 527370), the licensed payment provider Trustrade uses, and are released only as the job's terms allow.
• A stage is paid out to you only when your client releases it, when you and your client agree a part release in the app, or under a binding decision of a court or tribunal (see the Terms of Use, section 7). Nothing is released automatically.
• Before your first payout we must verify your identity and your business, screen for sanctions, and your payout account must pass a bank account check (Confirmation of Payee). A payout may be held while a routine compliance check is done; we'll tell you when that happens, unless the law stops us.
• Payouts go to the account in your name that you added in the app. Changing it needs you to confirm the last four digits of the current account.

6. Fees

• The Trustrade fee is 1% of each stage, per payment, paid by your client on top when they fund it. You receive the full stage amount when it is released. If a stage is refunded before it's released, the fee is refunded to your client with it.
• Your fee plan (Standard, Founding Tradie Offer or First Job Free) is shown in the app. The fee on a stage is fixed when that stage is funded.
• Trustrade's late fee ($10 flat on a stage not funded by its due date; never before a claim, never on a job in Western Australia) is Trustrade's own fee, paid to Trustrade on top of the contract price: your stage amounts never change. You can't add your own late fee. A job signed before 16 October 2026 with your own late-fee clause keeps it as signed, shared as that clause says. See the Fees & Charges.

7. Tax, and reporting to the ATO

• Your tax invoices to your client are issued through Trustrade in your name. You are responsible for GST and income tax on your work.
• Reporting to the ATO. Under the sharing economy reporting regime, Trustrade may have to report your identity details (name, ABN, address, date of birth, bank account) and the payments you receive through Trustrade to the Australian Taxation Office twice a year. We'll ask you for the details we need.

8. Suspension and closing your account

We may pause payouts or suspend your account if we reasonably suspect fraud, money laundering, a serious breach of this agreement, or a risk to clients. Unless the law or a risk of harm stops us, we will tell you the reason first, give you at least 5 business days to respond, and you can ask for a review by someone at Trustrade who wasn't involved. Suspending an account never changes who held money belongs to. You can close your account in Settings once no money is held or on its way to you.

9. Responsibility

Each of us is responsible for loss we cause by breaking this agreement or the law. You're responsible to us for claims that arise from your work, your contract with your client, or your breach of this agreement, but not for anything Trustrade caused. Our responsibility to you is set out in the Terms of Use, section 12.

10. Your information

We use your details as the Privacy Policy says, including sharing them with your clients on your jobs, with Zai, with our verification partner and, where required, with the ATO.

11. Changes

We will give you at least 14 days' notice by email and in the app before a change to this agreement that affects your rights, saying what is changing. You can close your account free before it takes effect. A change never alters the fee or release rules for a stage that is already funded.