In short
- Before money can be paid into or out of your jobs, the law requires your identity to be checked.
- You agree to Trustrade, Zai and our verification partner (FrankieOne) checking your details against official records, and screening for sanctions.
- A selfie and liveness check needs a separate "yes". If you'd rather not, a person can check your documents instead.
- We keep the result of the check, never your documents, your selfie or your date of birth.
1. Why we check
Anti-money-laundering and counter-terrorism financing laws require the payment provider to know who is paying and who is being paid. Checks also protect you and the other party on your job from fraud.
2. What you agree to
By ticking the consent box at the identity step, you agree to Trustrade, Zai Australia Pty Ltd and our verification partner, FrankieOne:
- checking your name, date of birth and address (and, for a business, its ABN and directors) against official records;
- checking your identity document with the issuer or official record holder through the Australian Government's Document Verification Service;
- checking whether you appear on sanctions lists, politically exposed person lists or in adverse media, and repeating that check while you have an account;
- keeping a record of the outcome for at least 7 years, as the law requires.
A check that uses credit reporting body information is an identity check only. It is not a credit check and doesn't affect your credit score.
3. The selfie check (biometrics)
Our partner may ask you to take a selfie and a short liveness check, to compare your face with your document. Your face is biometric information, which is sensitive information under the Privacy Act, so we only do this if you separately agree. The selfie is used only for that comparison. Trustrade never receives or keeps it, only the result.
You don't have to. If you'd rather not, choose the document-only check: a person at Trustrade or our partner reviews your documents instead. It can take a business day or two longer.
4. What we keep
We keep the outcome (passed, failed, needs review), the provider's reference and when it was done. We do not keep your date of birth, your selfie, copies of documents or document numbers.
5. If a check doesn't pass
Automated checks sometimes get it wrong. We'll tell you, a person reviews it, and you can try again or send documents another way. Until your identity is verified you can't fund a stage (clients) or receive a payout (tradies).
6. Saying no
You don't have to consent, but without a check we can't move money for your jobs. See the Privacy Policy for how we handle your information.
Versions
First draft of the consent you give before your identity is checked, including a separate consent for a selfie check.