In short
- Delete your account in the app (Settings → Delete my account) or by emailing support@trustrade.co.
- Your name, email, mobile, business and bank details are removed straight away, and you're signed out everywhere.
- Records the law makes us keep (payments, identity-check results, contracts, finished jobs) stay without your name.
- If money is still held or on its way to a bank, that has to finish first.
How to delete your account
- In the app or on the website: sign in, open Settings, choose Delete my account, type DELETE and confirm. If you signed in more than 30 minutes ago, we'll ask you to sign in again first.
- By email: write to support@trustrade.co from the address on your account with the subject "Delete my account". We'll check it's you, delete it within 30 days, and confirm by email.
More detail, step by step: trustrade.co/account-deletion.
What has to finish first
You can't delete an account while a stage is funded and waiting, on hold, being split, or while a payout or refund hasn't reached the bank. We'll tell you exactly what's in the way.
What's deleted
Your name, email address and mobile number; for tradies, your business name, ABN and licence number; your bank account details; your sign-in; and your notifications.
What's kept, and why
Payment records, identity and screening check results, contracts and signatures, finished jobs and their chats, and our audit log are kept for the periods in our Data Retention Schedule, because tax, anti-money-laundering and evidence rules require it. They're kept under an anonymous reference and show "Deleted user". The other person on a job still sees their own records.