Held money is refunded if your tradie agrees in the app, if you both agree to cancel a stage that hasn't started, or if a court or tribunal orders it. The first time, we ask which bank account it should go to. Refunds usually arrive within 1 to 3 business days of being sent. No fee is kept: if the stage hadn't been released, the 1% fee you paid on it is refunded too. See the Refund Policy.
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